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Software Support Specialist in IT/Facility Management (CAFM) (m/f/d)

Are you a digital native and looking for challenges in real estate digitization? Then we have the perfect position for you! We are looking for a tech-savvy support employee (m/f/d) for our B2B customers.
You will support them in using our CAFM software by telephone, remote control and ticket system. As the first point of contact, you will help to solve technical problems and ensure an optimal user experience. If you want to take on responsibility and master complex challenges, you’ve come to the right place!

Your contact person at pit: Lisa Müller

Software Support Specialist in IT/Facility Management (CAFM) (m/f/d)

Full-time, unlimited
At the locations Heidelberg, Berlin, Schwerin, Dresden

Who we are

At pit, we are one of the market-leading software companies for planning, building and operating real estate. Over one million users trust pit and are taking an important step towards resource-saving and legally compliant building operation with our pitFM software solution. Our group of companies comprises 120 experts at eight locations in Germany and Austria. With our innovative software solutions, we cover the entire life cycle of a property, from the initial planning phase through to property operation. Working at pit means promoting the eco-social approach to building operations and thus shaping a more sustainable future. To achieve this, we support each other across teams and locations. Trust, loyalty, transparency, fairness and reliability characterize our company towards our fellow human beings, both internally and externally.

Your tasks

  • Direct processing of reported support cases from software users
  • Telephone support or processing of tickets
  • User support, for example. via remote access
  • Installation of software updates
  • Process-oriented solution of complex and technical user questions
  • Documentation in the ticket management tool and in the internal database (as a know-how platform)
  • Adherence to standard procedures for proper escalation
  • Checking and adjusting system configurations and user settings to ensure optimal software performance

Your profile

  • Completed training in the field of computer science, business informatics
  • You have knowledge of modern, object-oriented programming languages such as C#, C++ or .NET
  • You have experience in working with databases (MySQL, Oracle)
  • Initial experience in support is an advantage for you
  • You are friendly, communicative and enjoy working in a team
  • You can explain technical problems clearly
  • You like to work independently and are structured
  • Your skills also include conceptual, analytical thinking
  • Very good written and spoken German and English skills

What we offer

  • Long-term career prospects
  • Premium model
  • Professional onboarding with a mentor
  • Top equipped workplace
  • Professional and personal development
  • Flexible working hours
  • Mobile working
  • Agile corporate culture
  • Team events
  • Customized company bike, according to your ideas
  • Joint company outings, team events and sporting activities
  • Fresh fruit

Employment relationship

  • Full-time, unlimited

Are you curious? We look forward to hearing from you.

Please send your application to
or online using our application form to contact Johanna Schöffter.

Job Kategorien: Support
Job Type: Full Time
Standorte: Berlin Dresden Heidelberg Schwerin

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